At Virgin Trains, we always try to perform as best we can. Our Passenger’s Charter clearly sets out our ongoing commitment to give you the safe, high quality service you have the right to expect. We wouldn’t have it any other way.

Any passenger purchasing a ticket for use on services operated by Virgin Trains should enjoy: a reliable and punctual journey. clean and safe trains and stations. a Customer Service team member onboard each train to be available to provide. assistance if required. a refreshment service on most trains. a seat if reserved in advance

We firmly believe that rail has a clear role to play in sustainable transport, and want to lead the charge. But we’re also aware of our impacts, from carbon emissions to air quality, and affordability to security.

That’s why we’re doing everything we can to minimise the negative, and accentuate the positive.

The following are Geographic Alternative phone numbers available for Virgin Trains:

BUY TICKETS

0871 977 4222 / 0845 722 2333 = 01709 849200

LOST PROPERTY

0845 000 8000 = 0121 654 7478

GROUP TRAVEL

0844 556 5622 = 01709 849728

CUSTOMER RELATIONS TEAM

0845 000 8000 = 0121 654 7478

ONLINE / TELESALES BOOKING ENQUIRIES

0844 556 5650 =  01709 849363 / 01709 849200

TRAVEL ASSISTANCE Virgin Trains JourneyCare reservation line

0845 744 3366  =  01709 849536

TRAVELLER LOYALTY PROGRAMME

0870 043 3991 = Not found alternative number.