Virgin Money

Like all Virgin companies, Virgin Money was launched to give customers a better deal. We aim to offer you a wide range of great value financial products that are easy to understand and sort out.

In today’s busy world our customers tell us it’s why they choose to deal with Virgin rather than anyone else.

At Virgin Money we’re known for doing things differently. We’ve established a reputation for being at the forefront of exciting industry developments, while making sure our customers are at the heart of everything we do.

 

Working for us is fun and fast-paced, and we need top talent to take us where we want to go. Virgin people are easy to spot. They’re smart, energetic, full of ideas and passionate about what they do.

The following are Geographic Alternative phone numbers available for Virgin Money:

 

VIRGIN MONEY PHONE NUMBERS

Virgin Credit Cards
New Customers
New accounts: 0800 096 9939 = Free form landline.
Track your application: 0800 092 1321 = Free form landline.
Activate your card: 0800 015 0307 = Free form landline.
Existing customers
Members Shop: 0845  610 2000 = Not found alternative number
Lost or stolen cards: 0800 015 0306 = Free form landline.
Card servicing: 0800 015 0306 = Free form landline.
Virgin Atlantic card servicing: 0800 056 7686 = Free form landline.
Check your balance, transactions or bill: 0786 001 0010 = Not found alternative number
Calling from abroad: +44 1244 673 101
Text relay (UK only): 18001 08000 150 306

Savings (Cash ISAs, savings accounts and Fixed Rate Bonds)
New customers
Online customers: 0845 607 6991 = 0191 279 2055
Postal, telephone and branch customers: 0845 600 4466 = 0191 279 4405
Existing customers
Online customers: 0845 608 1604 =  0191 279 2055
Postal, telephone and branch customers: 0845 600 7301 = 0191 279 4405
Calling from abroad: +44 191 285 7191

Mortgages
New customers
To apply for a mortgage or to discuss your borrowing options: 0800 028 5277 = Free form landline.
Existing customers
General enquiries: 0845 602 8301 = 0191 279 4828
Calling from abroad: +44 191 285 7191

Investments (Stocks and Shares ISAs and Unit Trusts)
New customers
New customers: 0845 610 2020 = 01268 443956
Existing customers
General enquiries: 0845 610 2030 = 01268 443956
Automated balance enquiry: 0800 917 97 91 = Free form landline.
Calling from abroad: +44 1268 443 956

Pensions
New customers
New customers phone: 0845 610 2040 = 01268 443956
Existing customers
General enquiries: 0845 610 2030 = 01268 443956
Automated balance enquiry: 0800 917 97 91 = Free form landline.
Calling from abroad: +44 1268 443 956
Pension Annuity Service
New and existing customers: 0845 894 5959 = Not found alternative number

Personal Loan
General enquiries: 0845 602 2106 = Not found alternative number

Prepaid Cards
Prepaid Visa Card: 0845 089 6278 = Not found alternative number
Prepaid MasterCard: 0845 460 1606 = 01603 215715
Calling from abroad
Prepaid Travel Money Card: +44 1908 847 710
Prepaid Visa Card: +44 1908 847 710
Prepaid MasterCard: +44 8454 601 606

Car Insurance
New customers
New customers: 0800 917 5397 = Free form landline.
Existing customers
General enquiries: 0844 335 6604 = Not found alternative number
If your policy is due for renewal: 0800 456 1174 = Free form landline.
To make a claim: 0844 335 6108 = Not found alternative number
Breakdown cover: 0800 107 4149 = Free form landline.
Motor Legal Cover, Hire Car Cover or Personal Accident Cover claims: 0844 335 6108 = Not found alternative number
Key Cover claims: 0871 230 1213 = Not found alternative number

Home Insurance
New customers
New customers: 0800 917 5398 = Free form landline.
Existing customers
General enquiries: 0844 335 6661 =  0800 9175370  = Free form landline.
If your policy is due for renewal please call: 0800 456 1174 = Free form landline.
To make a claim: 0844 335 6137  = Not found alternative number
Family Legal Assistance: 0844 335 6137 = Not found alternative number
Key Cover claims: 0871 230 1213= Not found alternative number
Home Emergency Assistance: 0800 917 6244 = Free form landline.

Travel Insurance
New customers
New customers: 0844 888 3900 =  01702 454016
Existing customers
To make a claim or speak to us about an existing claim: 0844 888 3902 = Not found alternative number
To make an emergency claim: +44 207 748 8908
To renew or amend your policy: 0844 888 3901 = 01702 454016
Travel advice line: +44 207 748 8908

Pet Insurance
New customers
New customers: 0800 051 0477 = Free form landline.
Existing customers
To make a claim: 0845 603 3588 = Not found alternative number
To update your policy: 0845 603 3585 = Not found alternative number
Helplines. Services include ‘Find a vet’, ‘Pet minder’, ‘Pet legal': 0870 024 0663 = Not found alternative number

Life Insurance
Existing customers
Started since 14 September 2009: 0845 602 9199 = Not found alternative number
Started between December 2005 – August 2009: 0845 601 9645 = Not found alternative number
Started before December 2005: 0800 073 1777 = Free form landline.

Virgin Cancer Cover
Existing customers
Existing policy enquiries and claims: 0845 601 9645 = Not found alternative number

Mortgages intermediaries
0845 600 1516 = Not found alternative number

Lost and Stolen
Current Account customers
To report a lost and stolen Debit Card or chequebook: 0845 600 6103 = 0191 279 4604 / 0191 213 2343
Virgin Credit Card customers
To report a lost and stolen Virgin Credit Card: 0800 015 0306 = Free form landline.

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