Travelex

We are proud to be the world’s leading foreign exchange specialist and we work hard every day to keep it that way. We do so by striving to achieve our five strategic goals and staying true to the values which have helped build the leading position we have today – never forgetting our customers have a choice, being rigorous in everything we do and acting with integrity in all our dealings.

Keep our brand number one We continue to expand our global footprint, both organically and through acquisitions, to cover all key markets. We also take the lead in innovation and in making our products and services more available to more customers than ever before.

Build great customer relationships With at least one foreign exchange transaction a second, over 30 million retail customers each year trust us with their foreign currency needs. We don’t take this for granted. We constantly look for ways to build even stronger relationships with our customers, by offering relevant products and services through a wide range of channels and giving our customers great service whenever and wherever they deal with us.

The following are Geographic Alternative phone numbers available for Travelex:

ONLINE HELP DESK

0870 333 0617 = 01733 457357

 

ONLINE ORDERING AND GENERAL ENQUIRIES

Telephone: 0845 8727 627 = 01733 457357
Email: helpdesk.onlinetravelmoney@travelex.com

TRAVELEX PREPAID CURRENCY CARDHOLDERS

General enquiries: Cardservices@accessprepaidww.com
Specific account enquiries: 0800 015 0401 = UK Freephone number

GLOBAL EMERGENCIES ASISTANCE

0800 015 0401 = UK Freephone number

*Global telephone numbers for 24/7 assistance, Card Services, lost or stolen cards

TRAVELEX OFFICES

Group Head Office
65 Kingsway
London
WC2B 6TD
T: 020 7400 4000
F: 020 7400 4001

European Head Office
Worldwide House
Thorpe Wood
Peterborough
PE3 6SB
T: 0870 905 5000 = Not found alternative number.
F: 0173 350 2930

TRAVELEX PICK UP POINTS

berdeen Airport Landside Departures (Check In Area)
Belfast City Airport Landside Departures (Check In Area): 0870 240 5405 = 028 9088 7700
Bournemouth Airport – Landside Departures
Dover Eastern Docks Passenger Services Building

East Midlands Airport – Airside Departures
East Midlands Airport (Check In Area): 0845 872 7627 = 01332 811462
Eurotunnel Le Shuttle Folkestone Passenger Terminal (After Car Check In)
Exeter International Airport (Check In Area)

Glasgow Airport Main Unit Airside: 0870 240 5405 = 0141 800 1300
Glasgow Domestic Arrivals
Heathrow Airport Terminal 1 Landside Departures (Check In Area): 0870 240 5405 = 020 8272 8028
Heathrow Airport Terminal 1 Premium (Check In Area): 0870 240 5405 = 020 8272 8028

Heathrow Airport Terminal 3 Landside departures (1st floor next to security control): 0870 240 5405 = 020 8897 6395
Heathrow Airport Terminal 4 Landside Departures (Before Security): 0870 240 5405 = 020 8272 8140
Heathrow Airport Terminal 5 Airside Departures (After Security)
Heathrow Airport Terminal 5 Landside Departures – Zone B (near Security North) 0870 240 5405 = 020 8283 5043

Heathrow Airport Terminal 5 Landside Departures – Zone H (near Security South)
Heathrow T5B Satelite (After Security)
Leeds Bradford Airport Airside Departures (after Security)
Leeds Bradford Airport Landside Arrivals: 0870 333 0617 = 0113 214 7100

Liverpool Airport Landside Departures (Check In Area): 0870 240 5405 = 0151 551 1500
Liverpool Airside Departures
London – Russell Square Store: 0870 240 5405 = 020 7707 7600
London – Selfridges Store (Bond St, Marble Arch): 0870 333 0617 = 020 7318 3782

London – Tower of London Store (Tower Hill)
London City Airport Airside Departures (After Security)
London City Airport Landside Departures (Check In Area)
Manchester Airport Terminal 1 Airside Departures (Main)

Manchester Airport Terminal 1 Landside Departures (Check in): 0870 240 5405 = 0161 498 6217
Manchester Airport Terminal 2 Airside Departures (Main)
Manchester Airport Terminal 2 Landside Departures (Check in)
Manchester Airport Terminal 3 Airside Departures

Manchester Airport Terminal 3 Landside Departures (Check in)
Newcastle Airport Airside Departures (After Security)
Newcastle Airport Landside Departures (Check In Area)
Portsmouth Ferry Port

Robin Hood Airport Lower Departures (Check In Area): 0870 240 5405 = 01302 773479
Westfield – Shepherds Bush
Westfield – Stratford

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