TfL was created in 2000 and is the integrated body responsible for the Capital’s transport system. Its main role is to implement the Mayor’s Transport Strategy for London and manage transport services across the Capital for which the Mayor has responsibility.

These services include: London’s buses. London Underground. Docklands Light Railway (DLR). London Overground. Tramlink. London River Services. Victoria Coach Station.

TfL also has a number of other responsibilities. These include:

Managing the Congestion Charge. Maintaining 580km of main roads and all of London’s traffic lights. Regulating the city’s taxis and private hire trade

Making London’s transport more accessible through coordinating schemes for people with impaired mobility and running Dial a-Ride alongside the London boroughs Taxicard scheme. Promoting a range of walking and cycling initiatives.

The following are Geographic Alternative phone numbers available for Transport for London:

TFL CUSTOMER SERVICES / TFL SWITCH BOARD

0343 222 1234

LOST PROPERTY OFFICE

0845 330 9882 = 020 7486 5772

OYSTER ENQUIRIES

0343 222 1234

DOCKLANDS LIGHT RAILWAY

020 7363 9700

LONDON OVERGROUND

0845 601 4867 = 020 3031 9200

LONDON RIVER SERVICES

020 7941 2400

CONGESTION CHARGING

0845 900 1234 = 020 7649 9122

RED ROUTE PENALTIES

0845 603 4545 = 020 8253 7000

LOW EMISSION ZONE

0845 607 0009 = 0207 310 8998

DIAL-A-RIDE

0845 999 1999 = 020 7309 8900

NATIONAL RAIL ENQUIRIES

0845 748 4950  = 0207 278 5240 / 0121 634 2040 / 020 7068 0500 / 03457 484 950

TAXIS AND PRIVATE HIRE

0845 300 7000 =  0343 222 1234