Royal Mail

As the sole provider of the Universal Service in the UK, Royal Mail Group delivers a six-days-a-week, one-price-goes-anywhere postal service to more than 29 million addresses across the UK.

Royal Mail is the preferred delivery company in the UK. We are a vital link connecting communities, businesses and customers. In 2012-13, we collected and delivered more than one billion parcels and 14 billion addressed letters across the country.

The transformation of Royal Mail Group is helping to ensure the sustainability of the Universal Service by putting our Company on a sound financial footing. Our strategy is to capitalise on our strength in delivery to grow our presence in the dynamic parcels market, thereby maintaining a financially viable Universal Service.

Delivering increasing numbers of parcels through our combined UK network and capturing the benefits of the new regulatory regime will help us to mitigate the financial impacts of structural decline in the letters market. Addressed volumes have fallen from around 63 million items a day in 2011-12 to 58 million items in 2012-13.

 

The following are Geographic Alternative phone numbers available for Royal Mail:

GENERAL PERSONAL ENQUIRIES

Within UK: 0845 774 0740 = 01752 387112
Textfone: 0845 600 0606 = Not found alternative number.

BUSINESS ENQUIRIES

Within UK: 0845 795 0950 = 020 7250 2888
Textfone: 0845 600 0606 = Not found alternative number.

AUTOMATED TRACK & TRACE FACILITY

0845 700 1200 = 01752 387112

POSTCODE ENQUIRIES

Weekday peak times: 0906 302 1222  = Not found alternative number.
Off peak: 0845 711 1222 = Not found alternative number.
Textphone: 0845 600 0606 = 01752 387112

SmartStamp: 0845 600 1334 = 01226 782505
Email: smartstamp@royalmail.com
Online Postage: 0845 611 3425 = Not found alternative number.

Online shop – for business use and bulk orders for stamps
Online shop: 0845 778 2677 = 0131 316 7482
Overseas: +44 131 316 7482
Email: business.enquiries@royalmail.com

Online shop – for stamp collectors or small orders for stamps
Online shop: 0845 266 8756 / 08457 641 641 = 0131 316 7483
Overseas: +44 131 316 7483
Email: philatelic.enquiries@royalmail.com

Redirections
From within UK: 0845 774 0740 = 0175 238 7112 / 01782 668 007
International callers: +44 1782 668 007

Query on our website
From within UK: 0845 606 0406 = 01226 782503
International: +44 1226 782 503

ROYAL MAIL DELIVERY OFFICE

London, Southgate: 0845 611 2341= 020 8886 3736
Sheffield, Capel St: 0845 611 2533 = 0114 234 4776
London – Streatham: 0845 774 0740 = 020 8677 5234
Sheffield – Woodseats: 0845 611 2565 = 0114 255 1175
Bexley: 0845 611 3159 = 01322 520159
Barnet – Longmore Avenue, Barnet, EN5 1AA: 0845 611 2969 = 020 8441 3535

London, Wallington: 0845 611 2674 = 020 8669 6100
London, Camden, Barnby St: 0845 611 2929 = 020 7391 3606
Stockport: 0845 611 2420 = 0161 475 2278
Doncaster, Barnby Dun: 0845 611 2554 = 01302 882829

Bristol, Patchway: 0845 611 3046 = 0117 969 9259
Doncaster – Middle Bank: 0845 611 2561 = 01302 552575 / 01302 321321
Rochdale – Ainsworth Street: 0845 611 2399 = 01706 767700
Sheffield – Pond Street (City Centre) S1 1AA: 0845 611 2530 = 0114 241 4702

Crawley – The Boulevard RH10 1AA: 0845 611 2652 = 01293 574001

Brixton SW2 5DB. 0845 611 2466 = 020 8674 4370
Leigh WN7 3BB: 0845 611 3098 = 01942 261939
Paisley delivery office: 0845 611 2908 = 0141 889 4086
Dorking: 0845 611 2653 = 01306 651504

Nottingham – Glaisdale Parkway: 0845 611 3187 = 0115 980 8796
Peacehaven – Hoyle Road: 0845 611 2642 =  01273 584162
Christian Rd, Preston delivery office: 0845 611 2318 = 01772 268181
Hessle – Saxon Way, Priory Park HU13 9TA: 0845 611 2580 = 01482 359190

Bolton North Collections Office: 0845 611 2310 = 01204 517750
Bow delivery office: 0845 611 2366 = 020 8980 4028
Pinner: 0845 611 2914 = 020 8437 6812
Philatelic customer services: 0845 764 1641 = 0131 316 7483

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