We are the independent Passenger Watchdog. Our mission is to get the best deal for passengers. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground.

We use our knowledge to influence decisions on behalf of passengers and we work with the industry, passenger groups and national and local government to secure journey improvements. What is Passenger Focus doing for me? We’re here to put the interests of rail, bus, coach and tram passengers first. We do this by:

Campaigning for improvements. gathering research and information, like the National Passenger Survey, where over 50,000 rail passengers a year give us their views about their rail journeys, so we understand the issues that matter to you
working with government and the industry to ensure that the passenger voice is heard when making decisions about the future.

we seek the views and experiences of bus, coach and tram passengers across England to influence journey improvements. we focus on a number of key issues, including: fares and tickets, quality and level of services, investment.

The following are Geographic Alternative phone numbers available for Passenger Focus:

HELP AND COMPLAINTS

0870 336 6000 / 0845 302 2022 = 0300 123 2350 / 020 77132700

FAX

0845 850 1392

ADDRESS

Freepost RTEH-XAGE-BYKZ
Passenger Focus
PO Box 5594
Southend on Sea
SS1 9PZ

STAKEHOLER ENQUIRIES

Telephone: 0300 123 0860
Fax: 020 7630 7355

PRESS ENQUIRIES

press office: 0300 123 0821

For urgent out of hours: 07918 626045