Northern Rail

Northern plays a vital role in the north of England by connecting tens of thousands of people to work, leisure, education and more every day. Our aim is to connect you to opportunities by providing a reliable and friendly train service. We have made significant progress since we started but there is much more that we want to achieve.

We are owned by a 50:50 joint venture between Serco Group plc, the international services company, and Abellio, a subsidiary of NS Dutch Railways. In addition to the Northern franchise, they also hold the 25-year concession to run Merseyrail services.

Northern was formed in December 2004 when our parent companies won the franchise contract (awarded by the UK Government) to operate train services in the north of England until April 2014.

We have 4,900 employees providing nearly 2500 local and regional train services every weekday, making us the largest train operator in the UK.

We run trains across the north of England, serving a population of nearly 15m. Our trains call at over 500 stations (approximately 20% of all UK railway stations), of which we manage 462. We lease around 313 trains, both diesel and electric.

We provide direct access to three National parks; Peak District, Yorkshire Dales and North Yorkshire Moors as well as routes into the Lake District.

 

The following are Geographic Alternative phone numbers available for Northern Rail:

NORTHERN RAIL ONLINE TICKET SALES

0844 241 3454 = Not found alternative number.

 0808 1561606 = Free from UK landlines.

Email: websales@northernrail.org
Refund enquiries: refunds@northernrail.org

GENERAL CUSTOMER HELPLINE

Tel: 0845 000 0125 =  0113 235 5050
Fax: 0113 247 9059
Email: customer.relations@northernrail.org

ACCESS/ DISABLED INFORMATION AND CYCLES ASSISTANCE

Tel: 08081 561606 (freephone)
Textphone: 08456 045 608 = Not found alternative number.
Email: assistance@northernrail.org

GRUP BOOKINGS

 0113 247 9659

LOST PROPERTY

Tel: 0845 000 0125 = 0113 243 8030
Email: lost.property@northernrail.org

FARES AND SERVICE INFORMATION

Tel: 0845 748 4950 = Not found alternative number.

BRITISH TRANSPORT POLICE

0800 405 040 = Free from UK landlines.

NORTHERN RAIL CUSTOMER RELATIONS

FREEPOST RLSL-ABEC-BGUU
Northern Rail Limited
Leeds
LS1 4DY
Tel: 0845 000 0125

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