National Rail Enquiries (NRE) is the definitive source of information for all passenger rail services on the National Rail network in England, Wales and Scotland. NRE is part of the Association of Train Operating Companies (ATOC), which is responsible for providing business services to the Train Operating Companies.

NRE handles an average of 2 million journey enquiries every day either through their contact centres, self service channels or through information services supplied to 3rd parties.

The NRE website offers journey planning, timetable and fares information and provides a range of rail-related information to rail passengers and is classified by the Government as a super-site.

Following the privatisation of British Rail in 1996, all Train Companies (TOCs) were required to offer a telephone enquiry service to members of the public to call for information about travelling by train. National Rail Enquiries was formed and took responsibility for all the telephone enquiry bureaus that were spread across the National Rail network.

The following are Geographic Alternative phone numbers available for National Rail Enquiries:

NATIONAL RAIL ENQUIRIES TELEPHONE

0845 748 4950 = 0207 278 5240 / 0121 634 2040 / 020 7068 0500 / 03457 484 950

CALL CENTRE

020 7068 0500

TRAINTRACKER

0871 200 4950 = 020 1104 8060

NATIONAL RAIL ENQUIRIES TEXTPHONE

0845 605 0600 = Not found alternative number.

LIVE DEPARTURE AND ARRIVAL INFO

0845 748 4950 = 0800 022 3720 = Free from UK landlines.

TICKET ENQUIRIES

0844 693 2898 = 01902 627 972

ASSISTED TRAVEL

0844 693 2899 = 01902 627 973

WELSH LENGUAGE

0845 604 0500 = Not found alternative number.