National Express

When you travel with us we want to ensure you’re safe, comfortable and you arrive at your destination on time. Which is why we’ve made the following significant changes to make sure we’re delivering the highest quality of service:

We go to hundreds of towns, cities and airports across the UK, plus our sister company , Eurolines, travel to over 600 European destinations across 33 different countries. We’ve over 550 coaches covering 72 million miles a year, so if there’s somewhere you want to go, then nine times out of 10 we go there too.

When travelling with us, we want you to know that your safety is our highest priority. We want you to be safe and comfortable so you can sit back, relax and enjoy the journey with some of the latest modern facilities we’ve installed on our coaches.

Whether you’re travelling to the airport or to see friends and family within the UK, we offer a generous luggage allowance so you don’t have to worry about travelling extra light. You can take two medium sized suitcases or rucksacks (no more than 20kg per item) and one small piece of soft hand luggage, free of charge. In addition, we’ll also help you load your luggage onto the coach.

The following are Geographic Alternative phone numbers available for National Express:



0871 781 8178 = 0121 460 8400

NOTE: select option 4 and ask to be put through to customer service.


0845 013 0130 = 0121 460 8400


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