Merseyrail is an urban network of vital importance to the transport infrastructure of Liverpool and its environs, operating on the Wirral and Northern Lines within Merseyside. It is one of the most punctual and reliable railway networks in the UK, with consistently high scores for customer satisfaction,
We run almost 800 trains per day and carry over 100,000 passengers on an average week day. There are 66 stations on the network, four of which are underground in the city centre, giving easy access to work, study, shopping and leisure.
The Merseyrail network is one of the most intensively used networks in the UK, running on 75 route miles of track. Six and a half miles are underground and our services go through the original Mersey railway tunnel, which opened in 1886. Outer terminuses are at Southport, Ormskirk, Kirkby and Hunts Cross on the Northern Line and New Brighton, West Kirby, Chester and Ellesmere Port on the Wirral Line.
We operate a clockface, regular interval timetable and trains are every 15 minutes and 5 minutes in the city centre. The network comprises a fleet of 59 fully refurbished electric trains.
Merseyrail Electrics (2002) is a 50/50 joint venture company between Serco and Abellio, which has a 25 concession agreement with Merseytravel, the transport authority in Merseyside. The concession started on 20 July 2003, with review dates every five years. 1,200 people work at Merseyrail.
The following are Geographic Alternative phone numbers available for Merseyrail:
CUSTOMER REALTIONS TEAM
0151 555 1111
PENALTY FARES QUERIES
0151 702 2345
LOCAL JOURNEY INFORMATION, FARES AN TRAIN TIEMES / TRAVELINE CONTACT
0871 200 2233 = 01236 634361 / 01236 634364
The Customer Relations Team
Merseyrail, 9th Floor Rail House,
Lord Nelson Street,
Public and Employee Liability Insurers
QBE Europe, Claims Department
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