Perhaps you may not have heard of Abellio before; and you may wonder why we have been entrusted to run Greater Anglia – the new franchise for the train services in East Anglia – to deliver improved services. We are part of a wider transport group, Abellio Transport Holdings, who also operate the successful Northern franchise and Merseyrail concession, plus bus services in London and Surrey.

We are owned by ‘NS’ in the Netherlands who operate the rail services, stations and facilities on much of the Dutch network so are well placed to bring real improvements to your services. We are delighted that the Department for Transport (DfT) has asked us to operate the franchise until July 2014.

Greater Anglia’s promise to you. We believe that when you travel with us, or think of travelling with us, you should expect high standards of service throughout your journey experience.

As such, Greater Anglia will: as a priority provide you with a safe, clean, punctual and reliable train service. make it easier for you to buy tickets with the introduction of more facilities. treat you well and fairly when things go wrong. keep you informed about services, any planned changes and during disruption.

The following are Geographic Alternative phone numbers available for Greater Anglia:

GREATER ANGLIA WEB SUPPORT TEAM

0845 600 7245 (option 6) = Not found alternative number.

Open: Monday to Sunday 08.00 – 20:00

GREATER ANGLIA CUSTOMER RELATIONS

0845 600 7245 (option 8) = 01603 220940

TELESALES

0845 600 7245 (option 2) = Not found alternative number.

SUSTAINABLE TRANSPORT PLANS AND CARNET TICKETS

0845 600 7245 (option 3) = Not found alternative number.

GROUP TRAVEL

0845 600 7245 (option 5) = Not found alternative number.

ASSITED TRAVEL

0800 028 2878 = Free from UK landlines.

LOST PROPERTY

0845 600 7245 (option 7) = 01603 675295

SEASON DIRECT ENQUIRIES

0845 600 7245 = Not found alternative number.

NATIONAL RAIL ENQUIRIES

0845 748 4950 = 0207 278 5240 / 0121 634 2040 / 020 7068 0500 / 03457 484 950

EMAIL

Contactcentre@greateranglia.co.uk