Grand Central Railway

Grand Central is an open-access passenger train operator, which means we do not receive subsidy from, or pay any premium to the Department for Transport. We carry passengers from London Kings Cross to York and the North East and to Doncaster and West Yorkshire.

When you choose to travel with Grand Central you choose rail travel as it should be – reliable, relaxing and with exceptional service.You can buy a ticket on the train without paying a penalty for last minute travel, or buy your ticket in advance online, at the station or by phone.

A better way to travel: Convenient station stops, Comfortable seats with more legroom, Friendly, helpful on board staff
Free Wi-Fi, power points and room to work, Delicious food and drink from local suppliers

Grand Central reaches the parts of the country other services don’t – directly linking large cities in Yorkshire and the North East with London, often for the first time in years.

Grand Central’s first route was launched in December 2007 and linked London Kings Cross with York, Thirsk, Northallerton, Eaglescliffe, Hartlepool and Sunderland. In May 2010, a new service calling at Bradford, Halifax, Brighouse, Wakefield, Pontefract and Doncaster linked West Yorkshire with London Kings Cross.

The following are Geographic Alternative phone numbers available for Grand Central Rail:

BUYING YOUR TICKET

0844 811 0071 = 01709 849443

CUSTOMER SERVICES

0845 6034852 = Not found alternative number.

Open lines: 9am – 5pm, Monday – Friday

EMAIL

customer.services@grandcentralrail.com

CHANGING YOUR TICKET

0871 244 0216  = 01709 849442

NORTHERN RAIL´S LOST PROPERTY OFFICE

0845 00 00 125  = Not found alternative number.

KING´S CROSS LOST PROPERTY OFFICE

0207 837 4334

OTHER USEFUL NUMBERS

Travel Assistance: 0844 811 0072 = 01709 849443
Text phone number: 0845 305 6815 = Not found alternative number.
Web bookings and Print Your Own tickets support: 0871 244 0216 = 01709 849442
On board WiFi support: 0845 193 0130 = Not found alternative number.
National Rail Enquiries: 0845 748 4950 = = 0207 278 5240 / 0121 634 2040 / 020 7068 0500 / 03457 484 950
Train Tracker: 0871 200 49 50 = Not found alternative number.

PASSENGER FOCUS

Phone: 0300 123 2350 = Free from UK landlines.
Fax: 0845 850 1392 = Not found alternative number.
Email: advice@passengerfocus.org.uk
Address: RTEH-XAGE-BYKZ, Passenger Focus, PO Box 5594, Southend on Sea, SS1 9PZ

HEAD OFFICE

Grand Central Rail, River House, 17 Museum Street, York YO1 7DJ

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