First TransPennine Express (FTPE) runs inter-city train services on three main routes across the North of England. We link Liverpool and Manchester with Leeds, York and the North East, with Sheffield and Doncaster, and with the Lake District and beyond.

In December 2007 our rail network expanded to link Manchester with Glasgow and Edinburgh. Delivering great service every day. We know this is what our customers and stakeholders expect from us and it means we have to continuously improve to meet their ever increasing expectation of ‘great service’.

Describe the way we work and set a meaningful standard for our employees to drive behaviours that will help us deliver Our Vision: Our five values are:

Committed to our Customers, Dedicated to Safety, Supportive of Each Other, Accountable for Performance, Setting the Highest Standards, Our Objectives.

We set ourselves objectives covering employee, customer, social responsibility and business performance ensuring there is a balanced focus of our business.

There are improvement plans and targets for each of the objectives to drive improvement with progress routinely reviewed and reported. It’s vital we keep innovating and improving our service to keep customer expectations.

The following are Geographic Alternative phone numbers available for First TransPennine Express:

WEB TICKET SALES SUPPORT

0844 556 5637 / 0845 678 6974  = 01709 849430 / 01752 675644

TRAIN RUNNING INFORMATION

0845 748 4950 (National Rail Enquiries) = 0207 278 5240 / 0121 634 2040 / 020 7068 0500 / 03457 484 950

BIKE RESERVATION

0845 600 1674 = Not found alternative number.

GROUP TRAVEL

0845 600 1674 = Not found alternative number.

LOST PROPERTY

0845 600 1672 /  0845 600 1671 =  01752 675679

ASSITED TRAVEL

0800 107 2149  = Free from UK landlines.

 01752 835742

MINICOM FACILITY

0800 107 2061 = Free from UK landlines.

CUSTOMER RELATIONS TEAM

0845 600 1671 = 0845 600 1671

POSTAL ADDRESS

TPE Web Support, Floor 1,
Intercity House, North Road, Plymouth, PL4 6AB