At First Great Western, we work to achieve our vision of putting customers first by exceeding your expectations of journeys by train.

From our welcome at the station, to the service you can expect on-board our trains, right through to your arrival at your destination, we make sure that your journeys with us are safe, comfortable, convenient and enjoyable, and that you always feel welcomed and valued.

The current First Great Western franchise started in April 2006 and comprises the former First Great Western, First Great Western Link and Wessex Trains businesses. Our franchise is contracted to run for seven years until March 2013.

Our services stretch from London in the east to Brighton and Gatwick in the south, Carmarthen, Pembroke Dock and Penzance in the west and Banbury, Hereford and Worcester in the north.

We have one of the largest and most complex rail networks in the UK, carrying one and a half million passengers every week on 9,000 services, and calling at 276 stations. We are the only UK rail company to operate High Speed Inter-city, commuter, regional and sleeper services.

The following are Geographic Alternative phone numbers available for First Great Western:

CUSTOMER SERVICES TELEHPONE NUMBER

0845 700 0125 =  01752 675640

Open lines: (7am – 10pm every day)

LOST PROPERTY

0845 700 0125 =  01752 835777

Open lines: (8am – 8pm Monday – Friday; 9am – 5pm Saturday & Sunday)

TELESALES

0845 700 0125 = 01709 849244

Open lines: (7am – 10pm Monday – Friday; 8am – 7pm Saturday & Sunday; for bookings, group bookings, season ticket renewals and reservations)

AFTERSALES

01752 835731

WEB SALES SUPPORT

0870 333 1778  = 01709 849244

ASSISTED TRAVEL

0800 197 1329 =  Free from UK landlines.

WELSH SPEAKING ENQUIRIES

0845 604 0500 = Not found alternative number.

PASSENGER FOCUS

0300 123 2350

POSTAL ADDRESS

Customer services team
First Great Western
Freepost SWB40576
Plymouth
PL4 6ZZ