EDF Energy is one of the UK’s largest energy companies and its largest producer of low-carbon electricity. A wholly-owned subsidiary of the EDF Group, one of Europe’s largest energy groups, we generate around one fifth of the UK’s electricity and employ around 15,000 people.

We supply electricity and gas to around 5.5 million residential and business customers, making us the biggest supplier of electricity by volume. The company is organised into the following business units:

Nuclear Generation operates eight nuclear power stations in the UK with a combined capacity of over 9 million kilowatts – electricity that is vital to the UK economy.

Nuclear New Build is tasked with the delivery of the new generation of nuclear plants in line with EDF’s global programme of producing safe, affordable, reliable, low-carbon electricity in the UK.

Energy Sourcing and Customer Supply runs power stations and wind farms, buys and sells power to meet future generation and customer needs and deals with all our energy customers.

The following are Geographic Alternative phone numbers available for EDF Energy:

CUSTOMER SERVICES TEAMS

NATIONAL GAS EMERGENCY SERVICE

0800 111 999 = Free form landline

GAS AND ELECTRICITY ENQUIRIES FOR EXISTING CUSTOMERS

0800 056 7777 = Free form landline

GAS AND ELECTRICITY SALES ENUIRIES

0800 056 5927 = Free form landline

DIRECT DEBIT (MONTHLY OR QUARTERLY SET UP

0800 096 2260 = Free form landline

AUTOMATED 24HR SERVICE

0800 015 1736 = Free form landline

EDF ENERGY PAY AS YOU GO (PREPAYMENT METER) ENQUIRIES

0800 015 1733 = Free form landline

ENERGY EFFICIENCY HELPLINE

0800 096 9966 = Free form landline

GREEN ENERGY HELPLINE

0800 051 1905 = Free form landline

CUSTOMERS WITH SPECIAL REQUIREMENTS HELPLINE

0800 269 450 = Free form landline

TEXT TELEPHONE FOR CUSTOMERS WITH HEARING DIFFICULTIES

0800 096 2929 = Free form landline

HOME IMPROVEMENT

0800 282 878 = Free form landline

CALLING FROM A MOBILE

0113 820 7117 = Free form landline

CALLING FROM ABROAD

+44 113 820 7117 = Free form landline