EDF Energy is one of the UK’s largest energy companies and its largest producer of low-carbon electricity. A wholly-owned subsidiary of the EDF Group, one of Europe’s largest energy groups, we generate around one fifth of the UK’s electricity and employ around 15,000 people.
We supply electricity and gas to around 5.5 million residential and business customers, making us the biggest supplier of electricity by volume. The company is organised into the following business units:
Nuclear Generation operates eight nuclear power stations in the UK with a combined capacity of over 9 million kilowatts – electricity that is vital to the UK economy.
Nuclear New Build is tasked with the delivery of the new generation of nuclear plants in line with EDF’s global programme of producing safe, affordable, reliable, low-carbon electricity in the UK.
Energy Sourcing and Customer Supply runs power stations and wind farms, buys and sells power to meet future generation and customer needs and deals with all our energy customers.
The following are Geographic Alternative phone numbers available for EDF Energy:
CUSTOMER SERVICES TEAMS
NATIONAL GAS EMERGENCY SERVICE
0800 111 999 = Free form landline
GAS AND ELECTRICITY ENQUIRIES FOR EXISTING CUSTOMERS
0800 056 7777 = Free form landline
GAS AND ELECTRICITY SALES ENUIRIES
0800 056 5927 = Free form landline
DIRECT DEBIT (MONTHLY OR QUARTERLY SET UP
0800 096 2260 = Free form landline
AUTOMATED 24HR SERVICE
0800 015 1736 = Free form landline
EDF ENERGY PAY AS YOU GO (PREPAYMENT METER) ENQUIRIES
0800 015 1733 = Free form landline
ENERGY EFFICIENCY HELPLINE
0800 096 9966 = Free form landline
GREEN ENERGY HELPLINE
0800 051 1905 = Free form landline
CUSTOMERS WITH SPECIAL REQUIREMENTS HELPLINE
0800 269 450 = Free form landline
TEXT TELEPHONE FOR CUSTOMERS WITH HEARING DIFFICULTIES
0800 096 2929 = Free form landline
0800 282 878 = Free form landline
CALLING FROM A MOBILE
0113 820 7117 = Free form landline
CALLING FROM ABROAD
+44 113 820 7117 = Free form landline
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