East Midlands Trains

East Midlands Trains is a long-distance UK train operator. We serve passengers travelling to and from London, from South Yorkshire, through the East Midlands, visiting the East of England or the North. Our route map shows the full East Midlands Trains network.

Based in Derby, East Midlands Trains was formed on 11 November 2007, when the license to run the franchise for seven years came into operation. Our current franchise runs until 2015 and we are committed to delivering an excellent service throughout.

At East Midlands Trains we deliver over 470 train services every day – and aim to get them to their destination on time every time. We also aim to be a responsible business, working to seven main principles, which are to:

Operate a high-quality and efficient train service. Recognise that different customers have different needs. Encourage more travel by rail

Help to harness the development potential of the East Midlands region. Increase train services. Reduce journey times. Improve connections on regional, local routes.

The following are Geographic Alternative phone numbers available for East Midlands Trains :

 

CUSTOMER SERVICE TEAM

0845 712 5678 = 023 8021 3654

Lines are open: 06:00 – 22:00 daily.

WEB SALES SUPPORT

0870 333 4875 = 01709 849386

EMAIL

getintouch@eastmidlandstrains.co.uk

CUSTOMER RELATIONS ADDRESS

East Midlands Trains,
1 Prospect Place,
Millennium Way,
Pride Park,
Derby,
DE24 8HG

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