The CAA works to ensure that risks to consumers are minimised and that passengers are aware of their rights. The interests of consumers and the public are at the heart of all that we do.

Our responsibilities include the: Safety and management of UK airspace , Economic regulation of Heathrow, Gatwick and Stansted airports, Enforcement of consumer protection rules around issues like cancelled flights
Enforcement of regulations and requirements relating to transporting dangerous goods by air.

Management of the ATOL financial protection scheme for holidaymakers, which repatriates and refunds them if their travel firm fails.

Today, the CAA’s focus is increasingly on identifying the key risks facing consumers and the wider public, then acting alongside industry to minimise the threat of harm.

We combine rule-making, enforcement action and influencing into a flexible and pro-active approach to ensure that industry is focused on addressing these risks.

The following are Geographic Alternative phone numbers available for Civil Aviation Authority:

MAIN SWITCHBOARD NUMBERS

CAA House: 020 7379 7311
Aviation House: 01293 567171

0844 856 2585 = 020 3441 0846
0844 571 7262 = 0161 444 5811

LICENSING AND MEDICAL

Personnel Licensing: 01293 573700
Air Traffic Services Licensing: 01293 573270
Medical: 01293 573700

REGULATORY POLICY GROUP

Telephone: 020 7453 6213
For Passenger Complaints the number to call is: 020 7453 6888

CONSUMER PROTECTION GROUP

020 7453 6700

ATOL PROBLEMS AND ADVICE

Telephone: 020 7453 6700
Email: claims@caa.co.uk

UK REGIONAL OFFICES

Luton
T: 01582 393000
F: 01582 393049

Gatwick
T: 01293 768600
F: 01293 768601

Manchester
T: 0161 216 4500
F: 0161 216 4549

Stirling
T: 01786 457400
F: 01786 457440

South-West England
Tel: 01293 567171