Chiltern Railways is owned by Deutsche Bahn AG and is part of Arriva, which is responsible for Deutsche Bahn’s local and regional service outside of Germany.

Since winning the franchise in 1996, Chiltern Railways has run scheduled passenger services along the M40 corridor between London Marylebone and Birmingham Snow Hill and London Marylebone to Aylesbury via Amersham along the London Underground Metropolitan line. In 2002 we extended our operations as far as Kidderminster and in 2004 we took over services between Stratford-upon-Avon and London.

As one of the franchises forming the UK’s National Rail network, we’re dedicated to providing passengers with a safe, reliable, welcoming and value for money service which offers a real choice and a viable alternative to other modes of transport.

We provide a wide range of great value tickets and one of the most punctual and reliable rail services in the country.
Our Mission Statement:

To be the best Passenger Railway in the UK. All day, every day, we aim to offer a safe, reliable, welcoming and value for money service. Our business will prosper because customers use us repeatedly and recommend the service to others.

The following are Geographic Alternative phone numbers available for Chiltern Railways:

CUSTOMER SERVICES

Phone: 0845 600 5165 = 01295 759930 /  01709 849397
Fax: 01926 729 914

CHILTERN RAILWAYS LOST PROPERTY

Phone: 08456 005 165
Fax: 0207 333 3002

TICKET ENQUIRIES

Phone: 08456 005 165 = 01709 849397

Note: Press Option 1 then Option 2

CHILTERN RAILWAYS PRESS OFFICE

Fax: 020 7333 3113

CUSTOMER RELATIONS

01295 759930

TELESALES

 01709 849397

ONLINE BOOKING ENQUIRIES

01709 849400

NATIONAL RAIL ENQUIRIES

Tel: 0845 748 4950 = 0207 278 5240 / 0121 634 2040 / 020 7068 0500 / 03457 484 950