c2c Train

c2c’s target is a minimum of 99% for reliability and a minimum of 90.5% for punctuality. If we fall below trigger levels of 98% for reliability or 87.5% for punctuality, discounts apply.

The punctuality figures cover peak services only and the reliability figures cover all day Mondays to Fridays. Incidents totally outside railway control (e.g. weather, vandalism and emergency services requests) are excluded.

We at c2c are constantly listening to our customers, as your comments and views help to shape and improve the service we offer. We do not claim to be perfect, which is why it is important we hear from you. If you get in touch with us we will do our best to take your comments on board.

The following are Geographic Alternative phone numbers available for c2c Train:

SUPPORT TEAM

0845 744 4422 = 01709 849422

C2C CUSTOMER RELATIONS

0845 601 4873 (option 3) = Not found alternative number.

C2C ONLINE TELESALES

For bookings made prior to the 26th May 2013: 0870 333 4871 =  01709 849427

For bookings made post 26th May 2013: 0845 744 4422 =  01709 849427

C2C TELESALES AND GROUP TRAVEL

0845 744 4422 = 01709 849423

C2C ASSISTED TRAVEL (for disabled and cycling passengers)

01702 357 640

C2C LOST PROPERTY

01702 357 699

NATIONAL RAIL ENQUIRIES

0845 748 4950 = 0207 278 5240 / 0121 634 2040 / 020 7068 0500 / 03457 484 950

ASSISTED TRAVEL (for mobility impaired)

Disabled Assistance Helpline: 01702 357640
National Rail Enquiry Service: 0845 748 4950 = 0207 278 5240 / 0121 634 2040 / 020 7068 0500 / 03457 484 950

BOOKING ASSISTANCE

01702 357 640

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