BT

BT is one of the world’s leading providers of communications solutions and services operating in 170 countries. Its principal activities include networked IT services, local, national and international telecommunications services, and higher-value broadband and internet products and services.

BT consists principally of four lines of business: BT Global Services, Openreach, BT Retail and BT Wholesale. British Telecommunications plc (BT) is a wholly-owned subsidiary of BT Group plc and encompasses virtually all businesses and assets of the BT Group. BT Group plc is listed on stock exchanges in London and New York.

BT is one of the world’s leading communications services companies, serving the needs of customers in the UK and in more than 170 countries worldwide. Our main activities are the provision of fixed-line services, broadband, mobile and TV products and services as well as networked IT services.

In the UK we are a leading communications services provider, selling products and services to consumers, small and medium sized enterprises and the public sector. We also sell wholesale products and services to communications providers in the UK and around the world. Globally, we supply managed networked IT services to multinational corporations, domestic businesses and national and local government organisations.

The following are Geographic Alternative phone numbers available for British Telecom:

CONTACT BT

Home
0800 800 150 = Free from landline
0330 123 4150
* call 150 from a BT landline

Business
0800 800 152 = Free from landline
0330 123 4151
*call 152 from a BT land line or

OTHERS CONTACT

Residential faults: 0800 800151 = Free from landline
Progress of Orders: 0800 521125 = Free from landline
Automated Enquiries (24hrs): 0800 443311 = Free from landline

Coming back to BT: 0800 1218085 = Free from landline
Transfer of Service from BT: 0800 717275 / 0800 085 5291= Free from landline
Text to Voice on Landline: 0845 602 1111 = 0800 5875252 = Free from landline

Product helpline: 0870 240 4745 = 0151 906 3182
Freestyle phones helpline: 0870 240 3962 = 0151 906 3182
BT Cordless Phone Technical Helpline: 0870 605 8047= 0800 1456789 = Free from landline

BT BROADBAND

BT Broadband Technical Helpline: 0845 600 7030 = 0330 123 4567
Complaints: 0845 600 7030 = 0800 679905 = Free from landline
Cancellations: 0845 600 7030 = 0800 800030 = Free from landline
Voyager Helpdesk: 0870 243 3204 = 0330 123 4567
Sales: 0845 600 7030 = 0800 800060 = Free from landline

BT BUSINESS
Business Customer Services: 0800 800152 = Free from landline
Billing: 0870 240 5566 / 0845 600 6156 = 0800 800156 = Free from landline
Business Faults: 0800 800154 = Free from landline

BT MOBILE
Customer Care: 0870 609 9797 = 0800 6781030 = Free from landline
Customer services: 0800 0322111 Free from landline

GENERAL ENQUIRIES

020 7356 5000

SECURITY

0800 321999 = Free from landline

SHAREHOLDER SERVICES IN THE UK

BT Shareholder Helpline:
0808 100 4141 = +44 121 415 7178
UK Textphone: 0800 169 6907 = Free from landline
Non UK Textphone: +44 121 415 7028

BT Share Line
Tel: 0845 701 0707 = Not found alternative number.

Other enquiries
For general enquiries please call: 020 7356 5000

Fax
+44 1903 833371

RESPONSIBLE BUSINESS

BT Property: 0800 223388 = Free from landline
BT Network: 0800 0232023 = Free from landline
BT Payphones: 0800 661610 = Free from landline

BUYING FORM BT

Ex BT fleet vehicles: 0121232 6988

BT property
general information about BT Group : 0800 223388
enquiries relating to the purchase of a BT property: 020 7710 4200

WRITE TO BT

Home
BT Correspondence Centre
Providence Row
Durham
DH98 1BT

Business
BT Business Accounts
Providence Row
Durham
DH98 1BT

REGISTERED OFFICE

BT Group plc,
BT Centre,
81 Newgate Street,
London EC1A 7AJ

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