We look after our customer’s worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest quality Home Services expertise in the country.

We share our parent company’s vision to be a leading supplier of energy and related services in our chosen markets, in order to provide maximum value to our shareholders. This shared vision for the future is supported by an integrated set of core values and business principles that inform every aspect of our organisation and define the way we work.

All suppliers, including British Gas, are required to provide information about the mix of fuels used to generate the electricity supplied to their customers as well as its environmental impact.

The following are Geographic Alternative phone numbers available for British Gas:

EMERGENCY CONTACT

0800 111 999 = Free from landline

EMERGENCY NUMBERS

Gas emergency services: 0800 111 999 = Free from landline
Faulty appliances: 0800 048 1000 = Free from landline

PayPoint outlets: 0845 760 0633 = Not found alternative number.

CONTACT TELEPHONE NUMBERS

ACCOUNT ENQUIRIES

Account enquiries: 0800 048 0202 = 0113 298 0900
Probate: 0800 294 3125 = Free from landline

PAY AS YOU GO ENERGY

Pay As You Go enquiries: 0800 048 0303 = 0330 100 0303
Moving home: 0800 048 0303 = 0330 100 0303
Home Energy Top Up: 0800 107 0188 = Free from landline
Probate: 0800 294 3125 = Free from landline

MOVING HOME

Moving home: 0800 048 0202 = 0113 298 0900
Pay As You Go accounts: 0800 048 0303 = 0330 100 0303

SALES

Join British Gas: 0800 048 0505 = Free from landline

WEBSITE SUPPORT

Website Technical Support: 0800 048 0505 = 0113 298 0900
Home Energy Top Up: 0800 107 0188 = Free from landline

MAINTENANCE AND REPAIR

Central Heating Breakdown
HomeCare™ customers: 0800 294 9650 = 0113 298 0900
Non HomeCare™ customers: 0800 000 999 = Free from landline
New/Replacement boilers: 0800 009 4369 = Free from landline

Plumbing & Drains Breakdown
HomeCare™ customers: 0800 294 9650 = 0113 254 8989
Non HomeCare™ customers: 0800 197 0570 = Free from landline
Probate: 0800 294 3125 = Free from landline

INSTALLATIONS

Gas supply installations: 0800 072 5280 = Free from landline

GAS OR ELECTRICITY THEFT

0800 587 2737 = Free from landline

ENERGY SAVING ADVICE

0800 072 8629 = Free from landline

WLESH LANGUAGES

Welsh speakers: 0800 072 8630 = Free from landline